+44 20 7167 2525
Privacy & Cookies
Section 1 - Introduction
Gootickets would like to uphold a clear and honest policy to its users regarding privacy, usage of this site and handling of personal information. Complying with current laws and regulations, the sections below represent an agreement that the website visitor approve to accept when using this webpage.
Gootickets.com is the consumer brand and ticketing portal of Platinium Group SAM. The presented conditions embody the entire set of agreements that binds Platinium Group, Gootickets and the user. All modifications and added content integrated to the website will be subject to the present conditions. Certain services and sections are subject to specific additional conditions.
2 rue du Gabian
"Les Industries" building
Telephone: +377 93 25 47 00
Fax: +377 93 25 12 79
Please note that this document was written in English. To the extent any translated version of this document conflicts with its English version, the English version controls.
Section 2 - Privacy
2.1 Privacy Statement
Platinium Group guarantees that processing of customers’ data is in accordance with laws and regulations on data handling and data protection in force. We are committed to protecting your privacy. We constantly review our systems and data to ensure the best possible service to our customers.
2.2 Login and Password
The password and e-mail address chosen by Site users for their Gootickets account are strictly personal and confidential. Site users are responsible for keeping their password secure.
2.3 Personal Data Protection
Platinium Group is committed to preserving the confidentiality of the personal information supplied online by its site users. All personal information, submitted by internet users in order to access certain services, is subject to the arrangements of Law #1.165 of 23/12/1993, linked to the protection of nominative information. Data concerning internet users is strictly destined to Platinium Group. Internet users have the right to access, modify or remove this data. To use this right, contact:
Platinium Group SAM
2, rue du Gabian
+377 93 25 47 00
2.4 Collection of Information
You may access this Site's home page and browse the Site without disclosing any personal data. In order to provide you with a range of services, however, we may collect personal information from this Site, from written information sent to us and from other communications. We may, for example, keep a record of your name, mailing address, e-mail address, telephone number, gender and preferences.
2.5 Use of Collected Information
We operate an e-mailing list to send you sports-related news. This e-mailing list operates as an 'opt in' mailing list, where subscribers add themselves to the list. We only send e-mails to addresses which have been subscribed to the list. We do not 'spam'.
We do not share, license or sell these e-mail addresses.
Equally, by registering your e-mail address with us, enables us to send confirmation e-mails, special offers from Gootickets.com and to manage the fulfillment of your order. You can unsubscribe from receiving offers at any time by using the unsubscribe link at the bottom of the e-mails you receive.
We reserve the right to disclose your personal information to anyone who may take over the running of the Site or who may purchase any or all of our assets, including your personal information. We reserve the right to disclose your personal information to any law enforcement agency requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request. We also reserve the right to access and disclose your personal information in order to comply with applicable laws and lawful government requests, to operate our systems properly or to protect our users and ourselves.
We take every precaution to protect your personal information. In addition, we have strict security protocols in place to protect our customer database from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. We only allow access to the customer database when absolutely necessary, and then under strict guidelines for how these details may be used. We may ask you for proof of identity before disclosing any personal information to you.
We always aim to improve the services we offer. As a result, we may occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information. Some surveys include incentives.
Your participation on our Site may mean that we occasionally contact you with the opportunity to enter competitions. Entry to competitions is voluntary, and you are under no obligation to take up an invitation from us to enter. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information.
Section 3 - Cookies Policy
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this as well. By using this website, you agree that we can place cookies on your device.
Section 3.1 About Cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site. Cookies are used to enhance your user experience, and by remembering your preferences they can ensure that you can navigate faster between pages and get a more enjoyable website browsing. The cookie information has a life range of 30 days.
3.2 Types of Cookies used
Strictly necessary cookies
These cookies are strictly necessary to provide the services that you have specifically asked for on our website and essential to enable you to move around our website and use its features, such as check-out and product purchase. Without these cookies, certain services you have asked for, like shopping baskets or check-out, cannot be provided.
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website. They don't collect information that identifies a visitor and are only used to improve how the website works.
These cookies remember choices you make to improve your experience. They allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that are customisable.
Third Party Cookies
When you use our website, you may notice content provided by somebody other than Gootickets.com, for example a third party company, and you may be sent cookies by these companies. Also, if you 'share' Gootickets.com content through social networks – such as Facebook and Twitter - you may be sent cookies from these websites.
It's important for you to know that we have no access to or control over cookies used by these third-party websites, nor can these third parties access the data in cookies used by Gootickets.com. We suggest that you check the third party websites for more information about their cookies and how to manage them.
3.3 Controlling Cookies
You can control and/or delete cookies as you wish by setting up your browser accordingly – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed on your device. If you do this, however, you may have to manually adjust some preferences every time you visit a site and you may not be able to enjoy all the features of our website.
Section 4 - Site Access
Except for connectivity costs, access to this website’s content is free and does not require any prior subscription or membership. Gootickets.com reserves the right to alter and temporarily or indefinitely interrupt the website, partly or entirely, at any given time without notifying the user beforehand. Thus, Gootickets.com does not incur any responsibility.
Section 5 - Site property and Copyright
This website and all its content is the exclusive property of Platinium Group.
All content (whether texts, comments, titles, photos, sounds, images, data, drawings, animated audio series, videos) reproduced on the website gootickets.com, including its conception, form and logistics, are the property of Platinium Group and are protected by the current laws/legal texts on copyright and intangible assets in general. Platinium Group only authorizes electronic copying of all parts and elements on the site for personal use, on the condition that the original website is not modified. Platinium Group gives its users a personal, regular and non-exclusive right over its website. Reproducing, copying or exploiting in any other aim than mentioned above, especially with regards to modifying, broadcasting or commercial/non-commercial use of the website, will be considered an act of forgery punishable by law under the articles L 335-2 s. of the Laws of Intellectual Property.
The brands and/or logos appearing on the website that Platinum Group is entitled to, including its affiliates or third parties, are brands protected by legal devices of intellectual property. All reproduction without the holder’s permission will be considered an act of forgery under the articles 331 s. of the Laws of Intellectual Property.
Section 6 - Site Usage
6.1 User responsibilities
The user commits to abide by the general terms and conditions agreed upon to use this site as well as to the current regulations. He/she also commits not to perpetrate acts that are deemed illegal or affecting one’s personal rights, and generally the interest of third parties. All acts damaging, overloading, prohibiting, discrediting or forcing failure on the site are prohibited under the present general usage conditions. E-mail or any other form of transmission as a means to persecute, harass, slander, discriminate, insult or all other information broadcast or opinion regarding one or several individuals, affecting personal rights or underage users is strictly prohibited. Correspondences must in all circumstances be courteous and obey to basic rules of politeness.
6.2 The company’s responsibilities
Within the limits of what is permitted by regulations, Platinium Group supplies the website the way it is. Platinium Group gives no guarantee, implicit or explicit, regarding the functioning, and/or content of the website. Platinium Group will not be held responsible or accountable for the damages, direct or indirect, commercial or not, resulting from the use of the site. Platinium Group does not guarantee continuity, accessibility and availability pertaining to its website operation or other services. Platinium Group declines all responsibility related to viruses imported while downloading one of the site’s elements or to the sites redirected to via hyperlinks.
Section 7 - Hyperlinks
7.1 Links to External Websites
This website or affiliated platform may contain hyperlinks to websites operated by parties other than Platinium Group Such hyperlinks are provided for your reference only. Platinium Group does not control these websites and is not accountable for their contents.
7.2 Hyperlink authorization
Links towards this site and towards other sites must be subject to pre-existent authorization from Platinium Group. The website can supply the user, as well as third parties, with links towards other sites and other internet sources. Platinium Group does not control these websites and cannot be held accountable, nor carry any responsibility pertaining to the content, publicity, products, services or all other available material from these third party websites. Platinium Group cannot be held responsible for any proven damages or invoked losses, linked to the use or trust given to these third-party websites or to their available goods and services. If a link were to direct the user towards illegal content, in offense with current legislation, the user should then interrupt his visit of the site, at his/her own risk of undergoing the provided sanctions for such an offense and having to respond to legal action initiated against him/her in justice. In such a case, Platinium Group invites the user to inform the company as well as the competent authorities of such an illegal site immediately.
Section 8 - Opt out and Unsubscribe
We hope that you will enjoy using this Site and the services we offer. However, you may request that your personal information is not used in the ways outlined above. This is called unsubscribing, and may be achieved by any of the following methods:
8.1 Stop receiving e-news
You can unsubscribe to our newsletters directly through a link placed at the bottom of every e-mail.
8.2 Correcting and Updating Personal Information
If your personal information changes, or if you believe that the personal data we hold about you is incorrect, you may change them directly in your dedicated customer account.
8.3 Site and Service Updates
We may send you Site and service announcements or updates. You cannot unsubscribe from service notifications, as they will contain important information about the services provided to you.
8.5 Privacy Support
Section 9 - Changes to Policy
Platinium Group and Gootickets.com reserve the right to make changes to and update all the sections above without prior notice. We advice you to regularly read and stay updated with the information presented on this page.
Section 10 - General Terms & Conditions
Please see our general Terms & Conditions here.